Your Questions, Our Answers

Yes, at GlowFit, we are committed to providing you with the highest quality, natural ingredients. Our products are formulated with carefully selected botanical extracts, essential oils, and other naturally derived components. We prioritize sourcing sustainable and ethically produced ingredients to ensure both efficacy and environmental responsibility. We avoid harsh chemicals, parabens, sulfates, and artificial fragrances, focusing on purity and gentleness for your skin and body.

Choosing the right product is essential for optimal results. We offer a diverse range of products tailored for various skin types and concerns. On each product page, you'll find detailed descriptions, ingredient lists, and recommendations for specific skin types (e.g., oily, dry, sensitive, combination). We also provide a comprehensive "Skin Type Guide" on our Products page to help you identify your skin type and suggest suitable GlowFit solutions. If you're still unsure, our customer support team is always happy to provide personalized recommendations.

The shelf life of GlowFit products varies depending on the specific formulation and ingredients. Generally, unopened products have a shelf life of 24-36 months. Once opened, we recommend using products within 6-12 months for optimal freshness and efficacy. You can find a "PAO" (Period After Opening) symbol on most of our packaging, which indicates the recommended number of months a product can be used after opening. Store products in a cool, dry place away from direct sunlight to prolong their shelf life.

GlowFit is proud to be a cruelty-free brand. We never test our products on animals, nor do we use ingredients that have been tested on animals. Many of our products are also vegan, meaning they do not contain any animal-derived ingredients. Please check the individual product descriptions for specific vegan certifications, as some products may contain ingredients like beeswax if they are beneficial and ethically sourced.

While we strive to create gentle and hypoallergenic formulations, some individuals may have sensitivities to natural ingredients. We list all ingredients clearly on our product pages and packaging. If you have known allergies, please review the ingredient list carefully before purchasing. We recommend performing a patch test on a small area of your skin before applying any new product extensively, especially if you have sensitive skin or a history of allergic reactions.

Creating a GlowFit account is quick and easy! Simply click on the "Sign Up" or "My Account" link usually found in the top right corner of our website. You'll be prompted to enter your email address and create a password. Once registered, you can manage your orders, track shipments, save your favorite products, and enjoy a faster checkout process on future purchases. Your account dashboard provides a personalized experience tailored to your GlowFit journey.

GlowFit accepts a variety of secure payment methods to make your shopping experience convenient. We currently accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support payments via PayPal for a quick and secure checkout. All transactions are processed through encrypted gateways to ensure your financial information is protected.

Absolutely. The security of your payment information is our top priority. All transactions on the GlowFit website are processed using industry-standard SSL (Secure Socket Layer) encryption. This technology encrypts your personal and financial details, protecting them from unauthorized access. We do not store your credit card details on our servers after the transaction is complete, ensuring an additional layer of security. You can shop with confidence knowing your data is safe.

If you've forgotten your password, don't worry! On the "My Account" or login page, simply click on the "Forgot Password" link. You will be prompted to enter the email address associated with your GlowFit account. An email with instructions on how to reset your password will then be sent to you. Please check your spam or junk folder if you don't receive the email within a few minutes. For security reasons, our customer service team cannot directly access or reset your password.

Yes, you can easily update your account information at any time. Log in to your GlowFit account and navigate to your account dashboard. From there, you can edit your personal details, shipping addresses, billing information, and communication preferences. Keeping your information up-to-date ensures smooth order processing and delivery. If you encounter any issues while updating your details, please reach out to our support team for assistance.