Privacy Policy

Introduction to Our Commitment to Your Privacy

At GlowFit, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services or interact with our website. We believe in transparency and want you to understand how your data is handled. By accessing or using GlowFit's services, you agree to the terms outlined in this policy. We regularly review and update our practices to comply with relevant data protection laws and standards, always striving to maintain the highest level of trust with our valued users.

This document serves as a comprehensive guide to our data protection principles. We encourage you to read it carefully to understand your rights and our obligations. Should you have any questions or concerns, please do not hesitate to contact us using the details provided at the end of this policy.

Information We Collect

We collect various types of information to provide and improve our services to you. This data helps us understand your needs, personalize your experience, and ensure the smooth operation of our platform. The information we collect falls into several categories:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, email address, postal address, and telephone number. We collect this when you register for an account, make a purchase, subscribe to our newsletter, or contact us directly.
• Payment Information: When you make a purchase, we collect necessary payment details, such as credit card numbers or other payment method information. Please note that we do not store full credit card details on our servers; this information is securely processed by third-party payment processors.
• Usage Data: We automatically collect information about how you access and use our services. This includes your IP address, browser type, operating system, pages viewed, time spent on those pages, unique device identifiers, and other diagnostic data. This helps us analyze website performance and user behavior.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our service and hold certain information. These are small data files placed on your device to remember your preferences and improve your browsing experience.
• Health-Related Information (Optional): If you choose to provide it through our specialized forms (e.g., for personalized fitness plans or health assessments), we may collect information about your health, fitness goals, dietary preferences, and other relevant metrics. This data is treated with the utmost sensitivity and security.

We are committed to collecting only the information that is necessary for the purposes outlined in this policy and will always seek your explicit consent where required for sensitive data.

How We Use Your Information

The information we collect is used for various essential purposes to deliver and enhance the GlowFit experience. Our primary goals are to provide you with excellent service, personalize your journey, and communicate effectively. Here's a breakdown of how we utilize your data:

• To Provide and Maintain Our Service: This includes managing your account, processing your transactions, and delivering the products or services you request, such as access to fitness programs or health insights.
• To Personalize Your Experience: We use your data to tailor content, product recommendations, and services to your specific interests and needs, helping you achieve your health and fitness goals more effectively.
• For Communication: We use your contact information to send you updates, newsletters, promotional offers (if you've opted in), and important service-related announcements. You can manage your communication preferences at any time.
• For Analytics and Improvement: We analyze usage data to understand how our services are used, identify trends, and detect technical issues. This helps us continually improve our website functionality, content, and user interface.
• For Security and Fraud Prevention: Your information helps us detect, prevent, and address technical issues, security incidents, and fraudulent activities, protecting both you and our platform.
• To Comply with Legal Obligations: We may use your information to fulfill our legal duties, such as responding to lawful requests from public authorities or complying with tax and accounting requirements.
• For Customer Support: Your data enables us to respond efficiently to your inquiries, provide technical support, and resolve any issues you may encounter.

We assure you that your data is used responsibly and always with the aim of enhancing your GlowFit experience.

Data Sharing and Disclosure

GlowFit respects your privacy and is committed to limiting the sharing of your personal information. We only disclose your data under specific circumstances and to trusted entities, always ensuring appropriate safeguards are in place.

• Service Providers: We engage third-party companies and individuals to facilitate our service, provide service-related services, or assist us in analyzing how our service is used. These "Service Providers" have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include payment processors, hosting providers, email delivery services, and analytics providers.
• Business Transfers: If GlowFit is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation (e.g., court order or subpoena).
  • Protect and defend the rights or property of GlowFit.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We never sell your personal data to third parties for their marketing purposes without your explicit consent. We strive to only partner with organizations that uphold similar standards of data protection.

Data Security

The security of your data is paramount to us at GlowFit. We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We understand the importance of safeguarding your sensitive data, and we continuously strive to enhance our security protocols.

• Encryption: We use industry-standard encryption technologies, such as SSL/TLS, to protect data transmitted between your browser and our servers. This ensures that your information remains confidential during transit.
• Access Control: Access to your personal data is strictly limited to authorized personnel who require it to perform their job functions. We employ strict access controls and regular audits to prevent unauthorized access.
• Secure Storage: Your data is stored on secure servers with advanced firewalls and intrusion detection systems. We utilize robust data centers that adhere to high security standards.
• Regular Audits and Updates: Our security systems are regularly audited and updated to address new threats and vulnerabilities. We conduct periodic security assessments and penetration testing to identify and rectify potential weaknesses.
• Employee Training: All GlowFit employees receive comprehensive training on data protection and privacy best practices. They are committed to handling your information with the utmost care and confidentiality.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your personal information, such as using strong passwords and avoiding sharing your login credentials.

Your Data Protection Rights

At GlowFit, we firmly believe you have fundamental rights regarding your personal data. We are committed to helping you exercise these rights effectively and transparently. Depending on your location and applicable data protection laws (such as GDPR or CCPA), you may have the following rights:

• The Right to Access: You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service.
• The Right to Rectification: You have the right to request that GlowFit correct any information you believe is inaccurate. You also have the right to request GlowFit to complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that GlowFit erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that GlowFit restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to GlowFit's processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that GlowFit transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request.

Cookie Usage

GlowFit uses "cookies" and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device to store information about your browsing activities and preferences. They help us remember you, understand how you use our site, and improve the overall functionality and content delivery.

• Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functionalities like security, network management, and accessibility. Without these, the website cannot function properly.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer. However, if you choose to refuse our cookies, you may not be able to use some portions of our Service. For a more detailed explanation of how we use cookies and your options for managing them, please refer to our dedicated Cookie Policy.

Policy Updates

GlowFit reserves the right to update or change our Privacy Policy at any time. We encourage our users to frequently check this page for any changes.

• Notification of Changes: We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Last Updated" date at the top of this Privacy Policy.
• Material Changes: For material changes, we may provide you with additional notice, such as through email or a prominent notice on our website, prior to the change becoming effective.
• Your Responsibility: You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.